Consent
Opted in2 Oct 2026
Replied YES on WhatsApp to the updates question
WhatsApp · recorded by Anna
Security
Your records live in a workspace no other agency can open.
Your team sees what each role allows, and every view of a client record is logged.
No passwords. A link or code that works once.
| What | You, the owner | Mark, admin | Anna, agent | Jonas, viewer |
|---|---|---|---|---|
| Clients and their chats | All | All | Their own | All, read only |
| Change records and tasks | Yes | Yes | Their own | No |
| See who viewed which record | Everyone | Everyone | Their own | Their own |
| Export, and let support in | Yes | No | No | No |
Every sensitive step leaves a line.
Every step, with its reason
7 Oct 2026
- 17:05Support access ended
Sara ended it in Data and billing.
- 14:12Lajvard support opened your records
Support access is allowed until 8 Oct 2026 07:10 UTC. Revoke it any time in Data and billing.
- 14:10Lajvard support may open your records for 24 hours
Sara allowed it in Data and billing. Access ends on its own; revoke it any time.
The assistant sees one conversation and your own listings.
For each reply it reads
- This conversationIts last 14 sent messages.
- Your available homesOnly those this buyer may legally own, and which are reserved or sold.
- Their budgetIt offers only homes inside it.
- Your answersFAQs, area guides, ownership rules and approved answers.
- Your playbookYour voice, goals and rules, and your team’s working hours.
It never reads
- Your other clients’ chats
- Your notes and your deals
- Your price ranges
- Drafts nobody has approved
Some questions always go to a person.
Checks written in code read every message before any reply is written, and the assistant cannot turn them off.
Your clients’ records stay yours.
Deleted on request
Irina M.Deleted person
Name, contacts and messages are removed. Deals stay, so your books add up.
- Full export
- A zip of CSV files, for the owner alone. Each export is logged.
- Who handles your messages
- Replies are written with Anthropic’s Claude, whose terms bar training on them. WhatsApp runs through 360dialog, on a number we set up and run for you.
Questions about your data, answered.
Can anyone at Lajvard read our clients’ chats?
Only while the owner allows support access, for 24 hours or 7 days. Support can read but change nothing, and its visits show in your Activity. Apart from that, our team reviews a sample of the assistant’s replies from the last 14 days, without client names, to check the writing.
Which model writes the replies, and does it learn from our data?
Replies are written with Anthropic’s Claude. Anthropic’s commercial terms do not allow it to train on customer content.
What happens when someone leaves the team?
Their sign-in ends at once and any unused link stops working. Their clients, open chats and tasks are handed to the team in one step, and every record stays with your agency.
A client asks to be deleted. What do we do?
Log the request on their record. An owner or admin completes it: the record becomes Deleted person, their messages are blanked and their contacts removed. Deals stay, and the request is logged in Activity.
Who decides what the assistant sends on its own?
You do, topic by topic: Off, Draft or Auto. On Draft a person approves each reply before it goes. Payments, legal, tax and visa questions, complaints and requests for a person always go to a person.
- Can anyone at Lajvard read our clients’ chats?
- Only while the owner allows support access, for 24 hours or 7 days. Support can read but change nothing, and its visits show in your Activity. Apart from that, our team reviews a sample of the assistant’s replies from the last 14 days, without client names, to check the writing.
- Which model writes the replies, and does it learn from our data?
- Replies are written with Anthropic’s Claude. Anthropic’s commercial terms do not allow it to train on customer content.
- What happens when someone leaves the team?
- Their sign-in ends at once and any unused link stops working. Their clients, open chats and tasks are handed to the team in one step, and every record stays with your agency.
- A client asks to be deleted. What do we do?
- Log the request on their record. An owner or admin completes it: the record becomes Deleted person, their messages are blanked and their contacts removed. Deals stay, and the request is logged in Activity.
- Who decides what the assistant sends on its own?
- You do, topic by topic: Off, Draft or Auto. On Draft a person approves each reply before it goes. Payments, legal, tax and visa questions, complaints and requests for a person always go to a person.